Return / Exchange request form for Vision Care Products up to a maximum value of £100

Please use this form to request the return or exchange of eligible* Vision Care products online. 

*To be eligible products must be returned within 60 days of purchase and not form part of a promotional campaign. The following products are excluded:

• All lens care products.
• Soflens 59.
• 3 packs and single packs of soft contact lenses.
• Private label products.

No credit will be issued prior to the verification of details provided.

We reserve the right to review reported quantities and product details on a case-by-case basis.

For higher value returns, please contact Customer Services cs.vc.uk@bausch.com or your sales representative before returning any goods.

For product complaints, please do not use this form, and contact complaints department productcomplaints.uki@bausch.com

Product should be professionally destroyed by the customer only after receiving confirmation from Customer Services.